Welcome to Rosinca Mortgages

Communications about your mortgage will now come from us. However, you may receive some correspondence from your previous lender about matters from before the transfer took place.

Yes, registering for Self-Serve to manage your account online is quick and easy. To find out how to register go to our our Using Self-Serve page.

Don’t worry, you don’t need to do anything. Where necessary your previous lender will forward recent payments to us. However, your previous lender won’t forward payments indefinitely, and if you don’t pay by Direct Debit, please ensure you send future payments to our bank account.

If you have recently paid off your mortgage, we may have prepared and sent you a welcome letter before the redemption was fully processed. You don’t need to take any further action, but you can call us if you’re unsure.

Your previous lender managed fees separately from your main mortgage account balance. To maintain this separation, we created new sub-accounts for any fees previously added to your mortgage.

Your previous lender would have notified you when fees were applied to your mortgage, and the amount of any fees will have shown on the annual statements they sent to you as the ‘Fees balance’.

Although your previous lender didn’t separate fees into different sub-accounts, we’re treating these fees in a very similar manner. They’ll be considered as a separate part of the amount you owe. There’ll be no monthly payments required for these fees, but they will be due to be paid at the end of your mortgage term. You’re no worse off than you were with your previous lender.

If any fees previously charged to your mortgage were non-interest-bearing, we’ve placed the amount of the fees into a new sub-account on which we won’t charge any interest. This sub-account may also contain ‘transfer interest’ – we’ve explained more about that in ‘What is transfer interest?’ below.

You don’t need to repay this sub-account until the end of your mortgage, and because no interest is charged on it, you won’t be financially disadvantaged. It’s in the best interests of most customers to repay any interest-bearing balances before repaying this sub-account.

If any interest-bearing fees were previously charged to your mortgage, we’ve placed the amount of the fees into a new sub-account on which we’ll continue to charge interest. The new sub-account won’t be included in your monthly payment. Although we don’t expect you to repay this sub-account until the end of your mortgage term, you can repay the new sub-account sooner if you wish.

You may have more than one new interest-bearing sub-account if you had existing mortgage sub-accounts with your previous lender.

No further fees will be added to the new sub-accounts. In future, if we charge you any fees, they’ll be added to your main mortgage account, and we’ll charge interest on them.

With your previous lender, customers’ monthly payments typically included interest for the prior month. However, monthly payments to us will include the interest for the current month in line with our system functionality.

We didn’t expect you to pay more than a month’s interest in your November payment to us. So, your November payment will include interest for the month of November, and any interest that would otherwise have been charged by your previous lender has been placed in a new non-interest-bearing sub-account.

You don’t need to repay this sub-account until the end of your mortgage, and because no interest will be charged on it, you won’t be financially disadvantaged. If your previous lender charged any non-interest-bearing fees to your mortgage, the amount of those fees has also been placed in this sub-account.

The amount of transfer interest (if any) depends on the date on which your previous lender added interest to your account. Here are some examples of how transfer interest was calculated in practice:

1. If your previous lender added interest on the 1st day of the month, your October payment typically included interest from 2nd to 30th September, as well as for 1st October. Your November payment to us will include interest from 1st to 30th November. Interest from 2nd to 31st October will be the transfer interest placed into the new sub-account on which no interest is charged.
2. If your previous lender added interest on the 10th day of the month, your October payment typically included interest from 11th to 30th September, as well as 1st to 10th October. Your November payment to us will include interest from 1st to 30th November. Interest from 11th to 31st October will be the transfer interest placed into the new sub-account on which no interest is charged.
3. If your previous lender added interest on the last day of the month, your October payment typically included interest from 1st to 31st October. Your November payment to us will include interest from 1st to 30th November. So, your October payment included interest for the whole month of October, and your November payment includes interest for the whole month of October. In this case there is no transfer interest. However, if non-interest-bearing fees were charged to your account by your previous lender, you’ll still notice that you have a new non-interest-bearing sub-account, but it will only contain the amount of those fees.

If you or your solicitor have been sent a redemption statement, it will remain valid until the date on the statement. If your redemption statement has expired, we’ll need to issue a new one.

Please inform your solicitor of the transfer – if they request a new redemption statement on your behalf, they’ll need to request it from Rosinca Mortgages.

If you’re requesting a redemption statement yourself, you can register for our Self-Serve system and request it online, or you can call us.

If you’re worried about being unable to meet your monthly payments, please take a look at the payment difficulties section of our website. You’ll find information about what to do if you’ve missed a monthly payment and how we may be able to help you.

There’s also information about maintaining an effective budget, finding support with the cost of living and where to get free, confidential and impartial advice.

If you can’t find the help or information you need on our website, you can always call us – we’re here to help.

Yes – if your account is in arrears and you have an arrangement to manage your mortgage arrears it will continue as before. We’ll be sending you a letter to confirm the details of your payment plan. If we need to discuss your payment plan for any reason, we’ll contact you.

If some or all of your payments are being made by a third party, for example, the Department for Work and Pensions, you’ll need to inform the third party about our new bank details to make sure they send future payments to our bank account.

Our bank account details are explained in your welcome letter. You can also use Self-Serve to find our bank details by clicking on ‘Paying by bank transfer’ in the payments menu. Find out how to register on our ‘Using Self-Serve’ page.

If you’re unsure about the bank details to use, please call us.

Yes – you can make overpayments, but if you don’t pay by Direct Debit, you’ll need to change the way you pay by using one of the payment methods below:

• Standing order or online banking payments. Please send payments to our bank account using the details provided in your welcome letter. If you’re unsure about the bank details to use, please call us.
• Debit card payments. You can make overpayments by debit card using our Self-Serve system. Find out more about how to register on our Using Self-Serve page. Alternatively, call us on 0370 702 0036 to make your payment by speaking to an agent.
• Cheque payments. Please make cheques payable to ‘Rosinca Mortgages’ and send them to Rosinca Mortgages, PO Box 112, Skipton, BD23 9FB. Please remember to write your new mortgage account number on the back of the cheque.

There’s more information on our Overpayments page.

We’re closed to new business and can’t offer additional borrowing or new mortgage deals, such as fixed rate mortgages, to our customers.

Because your interest rate and monthly payments may be higher than elsewhere, you could be better off moving to another lender.

We can put you in touch with an independent mortgage broker who will discuss your situation and could help you find a new deal that meets your needs.

For more information, please see our Find a better deal page.

If you have a current offer letter for a contract variation (such as adding or removing someone from your mortgage) you don’t need to take any action. If necessary, we may reissue some documentation to you and/or your solicitor. Any commitments made by your previous lender will be honoured by us.

A copy of data relating to your mortgage has been transferred to us. We’ll always comply with our legal obligations under applicable data protection law including the Data Protection Act 2018. For full details please visit the Privacy section of our website.

Credit reference agencies will be notified of the transfer of your mortgage and will update your report accordingly. They may send you an automated notification about this, but you don’t need to take any action. Please be assured that the transfer of your mortgage to Rosinca Mortgages won’t have a negative impact on your credit file.

Don’t worry, your complaint won’t be forgotten. You’ll receive a response from your previous lender or from us in due course.