Uncategorised - Rosinca

Planned system maintenance on Sunday 26 May

 

On Sunday 26 May all our systems will be closed for essential maintenance from 8am until 1pm. 

During this time, you won’t be able to call us to make a payment, or sign in to our online Self-Serve system.

If this is when you normally make your monthly payment, please call us or sign in at another time.

We’re sorry for any inconvenience this might cause you.

Here’s a reminder of all the ways you can make a payment.

Your new redemptions virtual assistant

If you’re looking to redeem (pay off) your mortgage – we’re here to help.

We’ve now launched a new redemptions virtual assistant, to help answer your questions about this process.

The redemptions virtual assistant can give you information about:

  • Requesting a redemption statement
  • Understanding a redemption statement
  • Making a redemption payment
  • Dealing with a shortfall or surplus payment
  • Fees & other costs
  • Requesting title deeds
  • Removing a charge from a property

So whether you’re a customer or a solicitor – the redemptions virtual assistant could be a quick and easy way to get the information you need.

How to use the redemptions virtual assistant

Simply click on the small button that’ll appear in the bottom right corner of certain pages of our website.

You can then start a conversation by asking the redemptions virtual assistant a question, or by selecting one of the handy in-built options.

Please note – the virtual assistant tool will only display and work correctly if you’ve enabled Statistics cookies on this website. You can check or change your preferences on our cookies page.

We hope the redemptions virtual assistant is useful for you, but if you need any other information, please see our redemptions page or contact us for further support.

Your new redemptions virtual assistant

If you’re looking to redeem (pay off) your mortgage – we’re here to help.

We’ve now launched a new redemptions virtual assistant, to help answer your questions about this process.

The redemptions virtual assistant can give you information about:

  • Requesting a redemption statement
  • Understanding a redemption statement
  • Making a redemption payment
  • Dealing with a shortfall or surplus payment
  • Fees & other costs
  • Requesting title deeds
  • Removing a charge from a property

So whether you’re a customer or a solicitor – the redemptions virtual assistant could be a quick and easy way to get the information you need.

Your new redemptions virtual assistant

If you’re looking to redeem (pay off) your mortgage – we’re here to help.

We’ve now launched a new redemptions virtual assistant, to help answer your questions about this process.

The redemptions virtual assistant can give you information about:

  • Requesting a redemption statement
  • Understanding a redemption statement
  • Making a redemption payment
  • Dealing with a shortfall or surplus payment
  • Fees & other costs
  • Requesting title deeds
  • Removing a charge from a property

So whether you’re a customer or a solicitor – the redemptions virtual assistant could be a quick and easy way to get the information you need.

You can use Self-Serve to:

  • Check your monthly payment details, see recent payments made and the total amount you currently owe.
  • See your remaining term, current interest rate and repayment type.
  • Find details of your new payment amount when this has changed due to an interest rate change.
  • Make monthly debit card payments quickly and securely.
  • Check and update your contact or correspondence details.
  • Make a lump sum overpayment by debit card.
  • Request account information from us, such as a redemption statement.
  • Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.

If you’re a landlord with more than one mortgage with us, you can also use the  ‘add account’ function to see up to 20 accounts under one Self-Serve username.  There’s more information about how to do that on our Finding your account information page.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Find out more about using Self-Serve.