Bank of England base rate reduction
On Thursday 1 August, the Bank of England base rate (the Bank Rate) fell from 5.25% to 5.00%.
As a result, the interest rate on all our mortgages that track the Bank Rate will be reduced by 0.25% from 1 September 2024.
We’ve now written to all customers to let them know their new rate and monthly payment amount and you should have received our letter.
For more information about rate changes, including a set of FAQs, please see our Rate change information page.
Bank of England base rate reduction
On Thursday 1 August, the Bank of England base rate (the Bank Rate) fell from 5.25% to 5.00%.
As a result, the interest rate on all our mortgages that track the Bank Rate will be reduced by 0.25% from 1 September 2024.
We’ve now written to all customers to let them know their new rate and monthly payment amount and you should have received our letter.
For more information about rate changes, including a set of FAQs, please see our Rate change information page.
Your new redemptions virtual assistant
If you’re looking to redeem (pay off) your mortgage – we’re here to help.
We’ve now launched a new redemptions virtual assistant, to help answer your questions about this process.
The redemptions virtual assistant can give you information about:
- Requesting a redemption statement
- Understanding a redemption statement
- Making a redemption payment
- Dealing with a shortfall or surplus payment
- Fees & other costs
- Requesting title deeds
- Removing a charge from a property
So whether you’re a customer or a solicitor – the redemptions virtual assistant could be a quick and easy way to get the information you need.
We hope the redemptions virtual assistant is useful for you, but if you need any other information, please see our redemptions page or contact us for further support.
Your new redemptions virtual assistant
If you’re looking to redeem (pay off) your mortgage – we’re here to help.
We’ve now launched a new redemptions virtual assistant, to help answer your questions about this process.
The redemptions virtual assistant can give you information about:
- Requesting a redemption statement
- Understanding a redemption statement
- Making a redemption payment
- Dealing with a shortfall or surplus payment
- Fees & other costs
- Requesting title deeds
- Removing a charge from a property
So whether you’re a customer or a solicitor – the redemptions virtual assistant could be a quick and easy way to get the information you need.
Your new redemptions virtual assistant
If you’re looking to redeem (pay off) your mortgage – we’re here to help.
We’ve now launched a new redemptions virtual assistant, to help answer your questions about this process.
The redemptions virtual assistant can give you information about:
- Requesting a redemption statement
- Understanding a redemption statement
- Making a redemption payment
- Dealing with a shortfall or surplus payment
- Fees & other costs
- Requesting title deeds
- Removing a charge from a property
So whether you’re a customer or a solicitor – the redemptions virtual assistant could be a quick and easy way to get the information you need.
You can use Self-Serve to:
- Check your monthly payment details, see recent payments made and the total amount you currently owe.
- See your remaining term, current interest rate and repayment type.
- Find details of your new payment amount when this has changed due to an interest rate change.
- Make monthly debit card payments quickly and securely.
- Check and update your contact or correspondence details.
- Make a lump sum overpayment by debit card.
- Request account information from us, such as a redemption statement.
- Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.
If you’re a landlord with more than one mortgage with us, you can also use the ‘add account’ function to see up to 20 accounts under one Self-Serve username. There’s more information about how to do that on our Finding your account information page.